Return Policy

effective date: 5.01.2026

Thank you for shopping with Barbdee Kraft. We want you to be completely satisfied with your purchase. If for any reason you need to return an item, we’ve made the process simple and transparent.

1. Return Window

You may return most items within 30 days of the delivery date for a refund or exchange, provided all return conditions are met.

2. Return Conditions

To be eligible for a refund or exchange:

Items must be unused, undamaged, and in original condition
All original tags, labels, and packaging must still be attached
Products should be free from stains, washes, odors, or alterations

Items that do not meet these conditions will not be accepted for a refund.

3. How to Return an Item

In-Store Returns (if applicable):
You may return your item to any Barbdee Kraft physical location (where available) with a valid receipt or order confirmation.
Online Returns:
For purchases made online, you may return your item by mail. Visit the Returns Portal on our website to begin the process and print your prepaid return label.

4. Return Shipping Fee

A flat return shipping fee may be applied and will be deducted from your refund unless stated otherwise in promotions or membership benefits. Free returns may be offered during special promotions.

5. Refund Method

Refunds will be issued to the original payment method used at the time of purchase.

If the original method is unavailable (e.g., gift card), the refund may be issued as store credit.
Shipping costs and return shipping fees (if applicable) are non-refundable.

Refunds are typically processed within 14 business days after we receive and inspect your return.

6. Exchanges

Exchanges are accepted for eligible items if returned within the return window.

For exchanges of sizes or colors, please return the original item for a refund and place a new order for the desired item.

7. Non-Returnable Items

Certain items are final sale and cannot be returned:

Gift cards
Clearance or heavily discounted items marked as Final Sale
Personal hygiene products (where applicable)
Customized, personalized, or made-to-order products

8.Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact our Customer Support within 7 days of delivery with photos of the item and order number. We will assist you with a replacement or refund at no additional cost.

9. Holiday & Promotion Return Extensions

During select promotional periods (e.g., holiday sales), extended return windows may apply. Exact dates will be communicated on the website and in promotional materials.